Frequently Asked Questions
Quickly find answers to your questions about orders, shipping, returns, payments, sizing, and more.
Sahareye is much more than just an online store: it's a marketplace dedicated to Moroccan brands , designed by a woman for women. We showcase ethical and committed fashion, which promotes Moroccan artisanal know-how through a selection of designers rooted in modernity and tradition.
Sahareye does not create its own collections. We carefully select Moroccan brands that share our values of quality, sustainability, and creativity. It is a true showcase of Morocco's craftsmanship and fashion heritage .
Products & Manufacturing
We work exclusively with ethical Moroccan brands that adopt a slow fashion approach: choosing natural materials, sustainable production, respecting artisanal rhythms and the women and men who make each piece by hand.
All the creations offered on Sahareye are made in Morocco , in workshops that perpetuate excellent craftsmanship . Each piece is a reflection of a Moroccan heritage reinterpreted with modernity.
True to a slow fashion philosophy, our brands produce in small quantities. This guarantees the authenticity of each creation and combats fast fashion.
Each brand has its own availability. We recommend you refer to the size guide and contact us if you have any questions.
Order & Delivery
Sahareye offers international shipping to promote Moroccan brands beyond its borders. Delivery times and costs vary depending on the destination.
Once your order has shipped, you will receive a tracking email. You can also track its progress directly from your personal space on our website.
Returns are accepted under certain conditions: you have 3 days (in Morocco) or 7 days (internationally) after receipt to return an unworn, unwashed item with its original label.
Once approved, orders are quickly prepared for shipment. If you need an adjustment, contact us as soon as possible: our team will do their best to accommodate your request.
Some limited-edition pieces are available for pre-order. Production times are specified on each product page, a way to support responsible, made-to-order fashion.
Payment
We accept Moroccan and international bank cards , as well as payment on delivery for customers based in Morocco.
Benefits & Loyalty
Soon, you will be able to offer a Sahareye gift card to allow your loved ones to discover the world of Moroccan ethical fashion at their own pace.
With every purchase, you earn points that can be redeemed for wellness experiences , gifts, or exclusive perks. A way to reward your commitment to conscious and responsible consumption .
Our newsletter subscribers and loyal customers have exclusive access to select preview collections , limited collaborations and confidential events.
Subscribe to our newsletter to receive our latest news: new brands, Moroccan designers to discover , exclusive collaborations and confidential events.
Partnerships & Recommendations
Absolutely! We're always looking for new, committed Moroccan brands . Write to us at hello@sahareye.com to share your favorites.
If you are a Moroccan brand promoting craftsmanship, ethics or contemporary design , you can fill out the "Join the adventure" form or contact us at hello@sahareye.com.
Customer Service
Our team can be reached anytime by email at hello@sahareye.com or via our contact form. We promise to respond within 48 hours.
To ensure better tracking and traceability of each request, we prioritize communication via email and our Instagram account. This allows us to remain responsive and efficient.
Support & Availability
Our customer service is available Monday to Friday, 9am to 5pm (GMT+1).
Need help with a product, delivery, return, size, launch date, or any other question? We're here to help you every step of the way.
For a quick response, you can write to us at hello@sahareye.com
or contact us directly on Instagram: @sahareye.official
