We constantly strive to make your shopping experience with Sahareye as pleasant as possible.

Orders placed outside of business hours (9am-8pm) and/or on public holidays will be considered placed on the first business day following order submission. Delivery times are given as a guide and may be subject to delays. Delivery times do not constitute a contractual obligation. Delivery delays may occur during promotional periods, sales, or public holidays. We are not responsible for delivery failures due to causes beyond our reasonable control, including your unavailability to receive or a request to postpone delivery. It is your responsibility to be available to receive your order. Our drivers may call you up to 4 times to arrange a delivery time slot, and will make up to 3 delivery attempts before your order is canceled.
Please note that orders payable by cash on delivery incur a delivery charge specified on the order form and payable upon delivery.

Delivery of on-demand and personalized items

The delivery times mentioned in the table do not apply to personalized or made-to-order items. Your item will be shipped according to the time indicated on the item's product page.

General delivery conditions

Although we are firmly committed to meeting the estimated delivery times indicated in the order confirmation or displayed on our website, these delivery times are given as a guide only. Delivery times begin from the order confirmation.

Address changes & tracking

Our customer service team will be happy to help you change your delivery date or address if necessary. However, if you have already received an email informing you that your order has been shipped, we will no longer be able to change your address.
Please note that a change of address to a country other than the one initially planned for delivery will not be possible.

A tracking number will be emailed to you once your order is confirmed. You can then track your order by contacting our customer service from 10 a.m. to 10 p.m. at hello@sahareye.com

Delivery times are given as an estimate, without firm guarantee.

Delays and liability:

Sahareye cannot be held responsible in the event of:

• Delays due to force majeure (bad weather, customs, strikes, etc.)
• Absence of the customer at the time of delivery
• Delivery postponement requested by the customer

Our drivers may attempt up to three deliveries, with up to four phone calls to schedule the delivery time. If there is no response, the order may be canceled.

Delivery costs:

• In the case of payment on delivery, fixed delivery costs apply, specified when ordering (depending on area, weight and service provider).

Made-to-order or personalized items:

The lead times indicated above do not apply to personalized or made-to-order items. The estimated lead time is indicated on the relevant product sheet.

Delivery tracking and modifications:

Once the order is validated, a tracking number will be sent to you by email.

Any change of address or delivery date is possible as long as the package has not been shipped. No change of delivery country will be accepted after shipment.

6. Exchange

At Sahareye, we want you to be fully satisfied.

You can request an exchange under the following conditions:

• 3 days after receipt for orders delivered to Morocco
• 7 days after receipt for orders delivered internationally

Eligibility requirements:

• Unworn, unused product in its original condition
• Tags, packaging, box, accessories, authenticity cards intact
• Shoes: no trace of fitting
• Swimwear: hygiene sticker intact
• Proof of purchase required (confirmation email or invoice)

Exchange procedure:

1. Contact customer service at hello@sahareye.com , indicating the order number, the item to be exchanged, and the item desired as a replacement.
2. The returned product is inspected by our teams.
3. If the conditions are met, the new item is sent.
4. Return costs to be borne by the customer.
5. The exchange can only concern an item of equivalent value, subject to availability.

7. Right of withdrawal and returns

You can return a product within 14 days from the date of receipt if the following conditions are met:

• The product is in its original, unused condition
• All accessories and packaging are present
• The return is notified by email to hello@sahareye.com

The following items are not eligible for return: sale items, lingerie, cosmetics, swimwear without hygienic protection, personalized products.

8. Personal data

Your data is protected in accordance with Moroccan Law 09-08 and applicable international regulations (including GDPR). See our Privacy Policy for more information.

9. Applicable law – Disputes

These General Terms and Conditions are subject to Moroccan law. In the event of a dispute, the courts of Casablanca shall have exclusive jurisdiction.